RESUME

To provide quality support services to consumers that enhance physical, emotional, intellectual, vocational, communication, and social skills according to the individual's needs, abilities, and choices

Assist university faculty, staff and students with technical issues via voice calls, ticketing system, and web chat (bomgar); daily task consisted of control of sensitive personal information, password changes, resolve technical problems via screen share or instruction via phone or webchat, resolve network issues, assist faculty with learning website complications(Blackboard)

Researched and implemented technology that would enhanced the museum’s it department as well as accommodated people with disabilities (ADA compliant)

Installed, test, adjusted, and provided organizational maintenance on the AN/TPS-63B, AN/TPS-59 (V)3, and associated IFF equipment of the Tactical Air Operations Center in the Marine Air Control Squadron; skills include soldering, schematic reading, troubleshoot, testing (frequencies, amps, and voltages), networking, publication management, inventory control, and preventative maintenance